# Creatiq AI Solutions > Creatiq AI Solutions builds AI WhatsApp sales agents for Malaysian SMEs. Enquiries from Facebook/Instagram ads and WhatsApp are answered in seconds, leads are qualified and followed up automatically, and quotes, bookings and LHDN MyInvois-validated e-invoices are drafted for the owner's approval — the AI never sends anything a human hasn't approved. Typical go-live is 48 hours, with no setup fee and no lock-in. Key facts: - Company: Creatiq AI Solutions (Malaysia) - Website: https://creatiqai.com - Address: A-22-2, Mont Kiara, 50480 Kuala Lumpur, Malaysia - Contact: hello@creatiqai.com · WhatsApp +60 16-228 2431 - Market: Malaysian small and medium businesses (clinics, travel agencies, retail, services) - Trust model: "AI drafts, you approve" — prices and stock are read from the owner's catalogue, never invented; anything involving money waits for explicit owner approval; every action is logged. - Compliance: LHDN MyInvois e-invoicing built in; PDPA-aware data handling. - WhatsApp connection: supports Meta's official WhatsApp Business API (recommended); Meta's messaging fees are billed by Meta directly to the client. ## Products - [2ndU — AI WhatsApp Sales Agent](https://www.2ndu.ai): replies to customer enquiries on the business's own WhatsApp number in seconds, qualifies leads, follows up automatically, hands hot leads to the owner, and drafts quotes and e-invoices. Live product. - [2ndAds — AI Ads & Content](https://www.2ndads.my): creates and publishes on-brand Facebook and Instagram content through Meta's official Graph API, with owner approval before anything is posted. Live product. - 2ndCEO ecosystem: a growing set of modules (POS & orders, inventory, accounting, HR & payroll, logistics, BI) unified on one customer database under the same approval principle. ## Industry pages - [WhatsApp AI by industry (hub)](https://creatiqai.com/industries): overview of the verticals below plus fit FAQs. - [Clinics & aesthetic centres](https://creatiqai.com/industries/clinics): appointment booking, no-show follow-ups, PDPA-aware handling; the AI never gives medical advice — clinical questions escalate to staff. - [Travel agencies](https://creatiqai.com/industries/travel-agencies): instant package quotes from the agency's own catalogue, lead follow-up, invoice drafting. - [Retail & online sellers](https://creatiqai.com/industries/retail): stock and price answers from live inventory, order taking in the chat, follow-ups on quiet buyers. - [Property agents](https://creatiqai.com/industries/property-agents): listing enquiries answered from agent-provided details, buyer and tenant qualification, viewing bookings; no price negotiation or legal advice by the AI. - [Restaurants & catering](https://creatiqai.com/industries/restaurants-catering): reservations, menu questions, catering quotes drafted from the business's own package prices. - [Tuition & education centres](https://creatiqai.com/industries/tuition-centres): fees and timetable answers, trial class booking and follow-up; academic questions escalate to staff. - [Bahasa Malaysia landing page](https://creatiqai.com/ms) ## Solutions pages - [AI Agents](https://creatiqai.com/solutions/ai-agents): AI chatbot vs AI agent comparison table; what a supervised agent does; the three guardrails (data from owner records, human approval for money, full audit log). - [Sales Automation and Sales Chatbot](https://creatiqai.com/solutions/sales-automation): first reply, qualification, follow-up and quotation automated on WhatsApp; closing stays human. - [AI Customer Service Chatbot](https://creatiqai.com/solutions/ai-customer-service): what the AI answers, what it hands to a human; refunds and order changes always need human approval. - [WhatsApp Business API and WhatsApp Bot](https://creatiqai.com/solutions/whatsapp-business-api): 2ndU supports Meta's official WhatsApp Business API and recommends it; clients keep their number and the WhatsApp Business app; Meta bills its messaging fees directly to the client, with no markup from Creatiq. - [WhatsApp Auto Reply](https://creatiqai.com/solutions/whatsapp-auto-reply): away messages vs keyword responders vs AI auto reply, with a comparison table. - [WhatsApp CRM](https://creatiqai.com/solutions/whatsapp-crm): customer records built from the conversation itself; shared team access; API for existing CRMs. - [AI Marketing Tools](https://creatiqai.com/solutions/ai-marketing-tools): 2ndAds content generation, brand kit, scheduling and approval queue, published through Meta's official Graph API. - [Business Process Automation](https://creatiqai.com/solutions/business-process-automation): lead-to-cash as one workflow; which modules are live and which are rolling out. - [AI Solutions for Malaysian Businesses](https://creatiqai.com/solutions): the four areas where AI pays for itself (sales/WhatsApp, marketing content, finance/e-invoicing, custom enterprise platforms) and how to choose. - [AI Chatbot for Business in Malaysia](https://creatiqai.com/solutions/ai-chatbot-malaysia): menu bots vs DIY builders vs done-for-you, with a comparison table; WhatsApp-first reasoning; custom enterprise chatbot platforms. - [AI for Business](https://creatiqai.com/solutions/ai-for-business): the four jobs AI does well for SMEs, what to automate first, and what AI should never do without human approval. ## Pages - [How It Works](https://creatiqai.com/how-it-works): the AI command loop — read intent, check permissions, run the workflow, ask approval on anything risky, log every action. Includes the four-step "go live in 48 hours" onboarding (message us → send price list and FAQs → approve the AI's answers → live on your own number). - [The Ecosystem](https://creatiqai.com/ecosystem): how 2ndU, 2ndAds and the business modules fit together. - [Why Creatiq](https://creatiqai.com/why-creatiq): comparison against separate apps, traditional ERP and generic AI chatbot builders, plus the trust model. - [FAQ](https://creatiqai.com/#faq): WhatsApp ban risk, Meta API integration, price-hallucination safeguards, CRM integration, escalation to humans, 48-hour onboarding. - [About Us](https://creatiqai.com/about): the company, the founder, and the "AI drafts, you approve" principle. - [Contact / Book a Demo](https://creatiqai.com/contact): 20-minute demo on a test number with your own prices; no setup fee, no lock-in. Every page above carries its own FAQ section (FAQPage structured data) answering the questions businesses in that context ask most.