For Clinics & Aesthetic Centres
Your clinic's WhatsApp, answered in seconds — even at 10pm
Patients compare three clinics in one evening and book the one that replies first. 2ndU answers price and availability questions from the list you approve, books the appointment, and hands anything clinical straight to your staff.
The AI drafts, you approve — nothing reaches a customer without your tap.
Sound familiar?
The pattern is the same in every business we onboard — the enquiries you never saw are the sales you never made.
Enquiries arrive after closing
“How much for a dental scaling?” at 9.47pm. By the time your front desk replies tomorrow, they've booked somewhere that answered last night.
No-shows eat your calendar
An appointment nobody confirms is an appointment nobody keeps. Reminders and reschedules are exactly the follow-up work nobody has time for.
Staff answer the same 20 questions
Price list, operating hours, location, parking, what's included. Hours of front-desk time spent retyping answers that never change.
What 2ndU handles
Prices and stock come from records you control. Anything involving money waits for your approval. Every action is logged.
Price and availability, instantly
Treatment prices and slots come from the list you control. The AI quotes exactly what you approved — it cannot invent a promotion or a price.
Bookings confirmed and reminded
It books the slot, sends the confirmation, and follows up before the appointment so fewer patients silently disappear.
Clinical questions go to humans
Anything that smells like medical advice is escalated to your staff with the full chat history. The AI books and informs — it never diagnoses or recommends treatment.
PDPA-aware by design
Patient details stay in your records, are used only to serve the enquiry, and every action is logged so you can show exactly what happened.
Want the mechanics? See how the approval loop works →
Straight answers
Will the AI give medical advice to my patients?
No. It answers administrative questions — prices, availability, location, preparation instructions you've approved — and escalates anything clinical to your staff with the full conversation attached. It is designed to book and inform, never to diagnose or recommend treatment.
Is this compliant with PDPA?
Patient data is collected only to handle the enquiry and booking, stays in records you own, and every access is logged. You can export or delete a customer's data on request, which is what PDPA compliance requires you to be able to do.
Can it handle bookings for more than one branch or doctor?
Yes — availability is read per branch and per practitioner from the schedule you maintain, so a patient asking for a specific doctor or location gets the right slots.
How fast can my clinic go live?
Typically 48 hours. Most of that time is you giving us your treatment list, prices and common questions — and approving every answer before the AI speaks to a single patient.
Different industry? Travel Agencies · Retail & Online Sellers · Property Agents · Restaurants & Catering · Tuition & Education Centres
Let's talk about your business
Pick whichever is easier. Your data stays yours. You approve everything. No lock-in.
Live in 48 hours · WhatsApp-native · LHDN e-invoicing built in