For Restaurants & Catering
Reservations and catering quotes, answered during the dinner rush
The busiest hour in the kitchen is also the busiest hour on WhatsApp. 2ndU takes the booking, answers the menu question and prepares the catering quote while your team looks after the people already in the room.
The AI drafts, you approve — nothing reaches a customer without your tap.
Sound familiar?
The pattern is the same in every business we onboard — the enquiries you never saw are the sales you never made.
Nobody can answer during service
A table for eight tonight, asked at 7pm. Your staff see it at 10pm. The group ate somewhere that replied.
Catering quotes take a whole evening
Pax, menu, budget, delivery, setup — five messages back and forth before you can even start the quotation, and the customer asked three caterers.
The same questions every day
Halal status, opening hours, parking, whether you take reservations, whether there is a private room. Answered by hand, again and again.
What 2ndU handles
Prices and stock come from records you control. Anything involving money waits for your approval. Every action is logged.
Reservations confirmed in the chat
Date, time, pax and special requests collected, checked against the availability you set, and confirmed — with a reminder sent before the booking.
Catering enquiries turned into quotes
It gathers pax, date, venue, menu choice and budget, then drafts the quotation from your own package prices for you to approve.
Menu and outlet questions answered
Menu, prices, hours, location and the dietary information you provide — in Bahasa Malaysia, English or Chinese.
Large orders on the record
Every bulk order and deposit request is logged against the customer, so the kitchen, the front of house and the owner see the same thing.
Want the mechanics? See how the approval loop works →
Straight answers
Can it answer questions about allergens and halal status?
It states only what you have provided and approved, such as your certification status and listed ingredients. Anything beyond that, such as a specific allergy concern, is passed to your staff and not guessed.
Does it work with my reservation system?
2ndU keeps its own booking records and works on its own. If you use a separate reservation or POS system, tell us which one and we will say plainly whether connecting it is worthwhile.
Can it take delivery orders?
It can take an order in the chat and draft it for your confirmation. Orders placed through delivery platforms stay on those platforms.
Can it handle more than one outlet?
Yes. Availability, hours and menus are kept per outlet, and a customer asking about a specific branch gets that branch's answer.
Different industry? Clinics & Aesthetic Centres · Travel Agencies · Retail & Online Sellers · Property Agents · Tuition & Education Centres
Let's talk about your business
Pick whichever is easier. Your data stays yours. You approve everything. No lock-in.
Live in 48 hours · WhatsApp-native · LHDN e-invoicing built in