For Travel Agencies
Quote the package before your competitor wakes up
Travellers enquire with five agencies at once and buy from the one that answers with a real price first. 2ndU quotes from your package list in seconds, collects pax and dates, follows up the quiet ones, and drafts the invoice for your approval.
The AI drafts, you approve — nothing reaches a customer without your tap.
Sound familiar?
The pattern is the same in every business we onboard — the enquiries you never saw are the sales you never made.
Quote requests at midnight
“How much for 3D2N Bali for 2 pax in December?” arrives while you sleep. A morning reply is often a reply to someone who already booked elsewhere.
Leads go cold without follow-up
You quoted them, they said “let me discuss with my wife”, and nobody ever messaged them again. That quote cost you ad money.
Peak season buries your team
School holidays triple your enquiries but not your staff. The overflow is invisible — you never find out how many bookings you missed.
What 2ndU handles
Prices and stock come from records you control. Anything involving money waits for your approval. Every action is logged.
Real quotes from your package list
Packages, dates, pax pricing and what's included come from the catalogue you maintain. The AI quotes exactly that — no invented discounts, no promises you don't offer.
Follow-ups that actually happen
Quoted but silent? It follows up at a human pace, answers the follow-up questions, and tells you when the lead is warm enough to close personally.
Details collected, invoice drafted
Names, pax, travel dates, pickup point — gathered in the chat. The invoice, LHDN-validated where needed, is drafted and waits for your one-tap approval.
Peak season without the panic
Every enquiry gets a first answer in seconds regardless of volume, and your team's attention goes to the travellers who are ready to pay.
Want the mechanics? See how the approval loop works →
Straight answers
Can it quote custom itineraries?
It quotes what's in your package catalogue instantly. For custom requests it collects the traveller's requirements — destination, dates, pax, budget — and hands the structured enquiry to your team instead of guessing a price.
My customers message in Malay and Chinese. Can it cope?
Yes — it detects and replies in the customer's language, including Bahasa Malaysia and Chinese, using the answers you approved.
Can it collect deposits or payment?
It drafts the invoice or payment request and sends it only after you approve. Money movement is never automatic — anything involving payment waits for your explicit tap.
What happens to leads who don't reply?
They're followed up at a human pace over the following days, and you can see the whole pipeline — quoted, waiting, warm, booked — in one view instead of scrolling WhatsApp.
Different industry? Clinics & Aesthetic Centres · Retail & Online Sellers · Property Agents · Restaurants & Catering · Tuition & Education Centres
Let's talk about your business
Pick whichever is easier. Your data stays yours. You approve everything. No lock-in.
Live in 48 hours · WhatsApp-native · LHDN e-invoicing built in