Sales Automation
Sales automation that starts where your customers are
Most sales automation software was designed for email and a sales team of twenty. Malaysian businesses sell on WhatsApp with a team of three. The automation has to live in the chat, do the repetitive parts of selling, and leave the closing to a person.
The AI drafts, you approve — nothing reaches a customer without your tap.
What to automate
The first reply
The customer who gets an answer in seconds keeps talking to you. The one who waits until morning has already bought elsewhere.
Qualification
What they want, when, how many, what budget. Asked politely in the chat and summarised, so you know who is worth a call.
The follow-up
Every quoted-but-silent customer gets a follow-up. It is the step salespeople skip first and the one that recovers the most sales.
The quotation
Drafted from your own prices and the details in the conversation, waiting for your approval before it is sent.
Sales chatbot
A sales chatbot is the part the customer sees: it answers product and price questions and keeps the conversation moving. On its own it is only a faster receptionist. The sale still depends on someone noticing the lead, preparing the quote and remembering to follow up.
Sales automation is what happens behind the chat. The lead is recorded without anyone typing it in, moves through the pipeline as the conversation progresses, and produces the quotation and the invoice from the same record. 2ndU is both: the chatbot in front, the automation behind it.
What stays human
Negotiation, judgement and relationships stay with your people. The software hands over a warm lead with the full history attached, so the salesperson starts the conversation already knowing what was asked, what was quoted and what the customer hesitated over.
Straight answers
What is sales automation software?
Sales automation software handles the repetitive steps of selling: recording leads, sending first replies, following up, and preparing quotations and invoices. It frees salespeople to spend their time on conversations that need a person.
What is a sales chatbot?
A sales chatbot is an AI that talks to potential customers, answers their questions about products and prices, and guides them towards buying. A good one answers from your real price list and hands the conversation to a salesperson when the customer is ready.
Will sales automation replace my sales team?
No. It replaces the parts of the job nobody has time for: answering at midnight, chasing quiet leads, retyping details into a quotation. Closing, negotiating and looking after key customers remain with your team.
Does it work with the CRM I already use?
2ndU keeps its own contacts, deals and invoices, so it works on its own from day one. If you already run a CRM, there is an API to push contacts and deals across.
Let's talk about your business
Pick whichever is easier. Your data stays yours. You approve everything. No lock-in.
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