WhatsApp Auto Reply
WhatsApp auto reply that actually answers the question
“Thanks for your message, we will get back to you soon” is not a reply. It is a receipt. The customer asked a price. An auto reply worth having gives them the price, from your real list, in seconds, and keeps the conversation going.
The AI drafts, you approve — nothing reaches a customer without your tap.
Three levels
Away and greeting messages
Built into the free WhatsApp Business app. One fixed message, sent to everyone, whatever they asked. Good manners, zero selling.
Keyword auto-responders
“If the message contains ‘price’, send the price list.” Works until the customer types “berapa”, “how much ah” or asks two things at once.
AI auto reply
Reads what the customer meant, answers from your approved prices, stock and FAQs, and hands over to a human when it does not know.
At a glance
| Away message | Keyword responder | AI auto reply (2ndU) | |
|---|---|---|---|
| Answers the specific question | No — same text for everyone | Only if the keyword matches | Yes, from your approved answers |
| Handles BM, English and Chinese | One language per message | One rule per spelling | Detects and replies in the customer's language |
| Knows your current prices and stock | No | Only what you typed into the rule | Yes — read from records you control |
| Follows up customers who go quiet | No | No | Yes |
| Drafts quotes and invoices | No | No | Yes — each one waits for your approval |
| What it costs you | Free | Your time writing and fixing rules | A subscription, set up for you |
| Best for | Telling people you are closed | A handful of fixed FAQs | Businesses that sell through WhatsApp |
Staying safe
Numbers get banned for messaging people who never wrote to the business: bulk sends to scraped or purchased lists. Replying to customers who contacted you first is what WhatsApp is for. 2ndU supports Meta's official WhatsApp Business API, which is the connection we recommend, and it is built around Meta's messaging rules.
It also knows when to stop. A question outside the answers you approved is not guessed at: the customer is told a person will follow up, and the chat is flagged for you. A quotation or an invoice is drafted and waits for your approval.
Straight answers
How do I set up auto reply on WhatsApp Business?
In the free WhatsApp Business app, open Settings, then Business tools, and turn on Greeting message or Away message. That sends one fixed message to everyone. For replies that answer the customer's actual question from your price list, you need an AI auto reply such as 2ndU, which we set up for you.
Can WhatsApp auto reply answer different questions differently?
The built-in away message cannot: it sends the same text to everybody. Keyword responders can, but only when the customer uses the exact word you planned for. An AI auto reply understands the question however it is phrased and answers from the information you approved.
Will auto reply get my WhatsApp number banned?
Replying to people who messaged you first does not. Numbers are banned for unsolicited bulk messaging and for using tools Meta does not support. 2ndU supports the official WhatsApp Business API, which we recommend for any business that depends on its number.
Can I keep using my existing WhatsApp number?
Yes. 2ndU runs on your own business number, and you can keep using the WhatsApp Business app on your phone alongside it.
Let's talk about your business
Pick whichever is easier. Your data stays yours. You approve everything. No lock-in.
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